Refund policy

🌿 Refunds & Returns

We do not offer refunds, returns or exchanges. However, we will either replace or offer store credit where we see fit.

🌿Order Changes & Cancellations

Once and order is placed, changes can't be made. Please double check your order before checking out. 

Contact us immediately should you need to update/change the shipping address. The change/correction must be done before the order ships. 

🌿Damages & Acclimation Policy — P.O.P Culture Plant Shop

At P.O.P Culture, every plant is selected, prepped, and packaged with care so it arrives ready to thrive in its new home. Because plants are living things, some natural cosmetic changes can occur during transit.

Normal Transit Wear

Shipped plants may arrive with some yellowing or wilted foliage, which is completely normal. Your plant has just traveled and needs time to settle into its new environment. Please allow your plant up to 7 days to acclimate after arrival.

If Your Plant Has Not Adjusted

If your plant has not perked up or shown signs of adjustment within 7 days of the delivery date, please contact us with clear photos of:

  • The plant

  • The potting media

  • The packaging it arrived in

We’ll review the condition and, at our discretion, may offer a replacement (when available) or store credit.

Important: Repotting Voids Eligibility

Repotting your plant within the first 7 days of arrival will void eligibility for a replacement or store credit. Repotting too soon can cause transplant shock, making it difficult to determine whether the issue was transit‑related or caused by the repotting process.

🌿Damaged Orders

If your order arrives with significant damage, please notify us within 48 hours of delivery with clear photos of the item and packaging. While we do not offer refunds, returns, or exchanges, approved damage claims will receive either a replacement (when available) or store credit equal to the value of the damaged item.

📬 How to Contact P.O.P Culture

If you need assistance with an order, have questions about plant care, or need to submit a damage or acclimation claim, you can reach us anytime at:

purposeofplantsculture@gmail.com

Please include your order number, photos, and a brief description of your concern so we can help you quickly and efficiently. Our small shop appreciates your patience — we respond to all messages in the order they are received.